# Mohamed Khaled Shams — AI Engineer | LLM, RAG & Agentic AI Systems > AI Engineer at IBM Consulting building production LLM, RAG and multi-agent systems for enterprise and government clients, including regulated pharma. Works across agentic AI, document intelligence, Model Context Protocol (MCP) and human-in-the-loop workflows on AWS, Red Hat OpenShift and Microsoft Copilot Studio, and takes client work from discovery and demos to production. - Role: AI Engineer at IBM Consulting - Location: Cairo, Egypt - Email: imohamedshamss@gmail.com - Website: https://mshams.online - LinkedIn: https://www.linkedin.com/in/imohamed-shams - GitHub: https://github.com/IShamss - Credly: https://www.credly.com/users/mshams - Medium: https://medium.com/@imohamedshamss - CV (PDF): https://mshams.online/Mohamed_Shams_AI_Engineer_CV.pdf ## Expertise - **GenAI & LLMs:** LLM application development, RAG, Embeddings, Chunking, Hybrid search, Prompt engineering, Structured output, Function / tool calling, Model Context Protocol (MCP), Vision-language models (VLM), OpenAI GPT, Claude Code, Evaluation, Human-in-the-loop - **Agentic AI:** Multi-agent orchestration, LangChain, LangChain DeepAgents, AutoGen, Salesforce agents, Planner / executor architectures, Agent code execution, Lifecycle hooks - **Document Intelligence:** OCR, IBM Docling, Azure Document Intelligence, Multi-page table reconstruction, Schema-driven field extraction, Confidence scoring - **Cloud & DevOps:** AWS ECS Fargate, EC2, Lambda, API Gateway, S3, IAM, CloudWatch, Red Hat OpenShift, Microsoft Copilot Studio, Microsoft 365, Microsoft Teams, Docker, Load balancing, Autoscaling, Git - **Data & Search:** Amazon OpenSearch, Azure AI Search, PostgreSQL, MongoDB, SQL Server, S3 lifecycle, Glacier Deep Archive - **Languages & Backend:** Python, JavaScript, SQL, FastAPI, Node.js, Express, Laravel, React, REST APIs, Microservices - **Computer Vision & ML:** YOLOv5, OpenCV, KNN, Dataset labeling - **Delivery & Enablement:** Client discovery, Solution demos, Presales & proposals, Stakeholder communication, Statements of work, RACI, Risk registers, MS Project, Jira, Technical training, Mentoring, Public speaking ## Experience ### AI Engineer · IBM Consulting (Mar 2025 – Present, Cairo, Egypt) - Awarded IBM Employee of the Quarter (Q3 2026) for exceptional delivery. - Delivered AI engineering across two client engagements (pharma and government) and two IBM AI assets, from technical evaluation and client demos through production deployment. - Competed in and taught at Bobathon 2026 and the 2026 IBMer watsonx Challenge, earning both event badges. - Instructed the IBM Enterprise Advantage course and the DPSE class course for IBM colleagues. - Built Salesforce AI agents for the Concentrix–Pearson bid and contributed to the proposal (presales). - Mentored long-term interns on the Nestlé program and undergraduate summer interns, and served as a mentor in an HCD and QA upskilling program, earning the IBM Mentor badge. ### Military Service · Egyptian Armed Forces (Jan 2024 – Feb 2025, Egypt) ### PMO Engineer · IT Systems Corporation (Jul 2023 – Dec 2023, Cairo, Egypt) ERP consulting. - Supported a portfolio of ~10 concurrent ERP implementation projects, each with a 4–5 person delivery team, for clients including EGA (Mercedes-Benz), MUST University, DoorTech and Royal Star. - Built MS Project schedules; wrote SOWs, RACI charts, stakeholder analyses and risk registers; ran client kickoffs. - Created standard project templates for the PMO team, speeding up status reporting and document management. ### Freelance AI Engineer & Full-Stack Developer · Fiverr, Upwork and direct clients (Aug 2021 – Dec 2023, Remote) - Reached Level 2 on Fiverr and Top Rated on Upwork with a 5-star rating, delivering for clients worldwide. - Built AI features for Talk4Impact, an education platform, using OpenAI models: generated performance reports for students and tutors, and AI-run job interviews in which candidates answer written questions by voice. - Built and deployed full-stack web apps with React, Node.js/Express, Laravel, MongoDB and PostgreSQL. - Tutored mathematics and programming for international students, the most successful service across platforms. ### Technical Mentor · Udacity (2022 – 2023, Remote) - Mentored 100+ students in the Full Stack Web Developer Nanodegree and hosted 10+ live technical sessions. ### Computer Vision Intern · IBM (Jul 2022 – Sep 2022, Cairo, Egypt) - Built an end-to-end Arabic license-plate recognition pipeline reaching ~85% accuracy on Egyptian plates, using YOLOv5 for detection, OpenCV image processing for character segmentation and KNN for classification; demoed it to IBM Egypt leadership. - Collected and manually labeled a dataset of local car images, and built a self-labeling tool that runs the pipeline on an image and lets the user correct plate characters before saving. ## Selected projects ### ADCA: Enterprise AI Agents IBM Consulting · Abu Dhabi Customs Authority (government) · Sep 2026 – Present - Build AI agents in Microsoft Copilot Studio with skills and tools that send and reply to emails, schedule events and send notifications, operating with admin-level Microsoft 365 permissions. - Ground the agents in a large client-specific knowledge base for retrieval-augmented (RAG) answers. - Deploy the agents to Microsoft Teams and Microsoft 365 as enterprise copilots. - Skills: Microsoft Copilot Studio, AI agents, Agent tools & skills, RAG, Knowledge base grounding, Microsoft 365, Microsoft Teams, Enterprise copilots ### GiniDocs: Agentic Regulatory Drafting IBM Consulting · Boehringer Ingelheim (pharma) · Jul 2025 – Aug 2026 - Built, on a team of eight, an agentic application that turns ~5,000 pages of source documents into a ~500-page regulatory submission draft, producing 90% of required content correctly and cutting effort per document by 70% versus the manual baseline. - Owned the document ingestion pipeline end to end, from OCR and layout parsing through chunking to indexing in Amazon OpenSearch, processing ~500-page document sets in ~30 minutes. - Led the evaluation of IBM Docling against Azure Document Intelligence and recommended Docling for self-hosted deployment in a secure pharma environment and accurate parsing of complex nested tables; presented the evaluation and ingestion design to client stakeholders. - Built multi-page table reconstruction that combines deterministic rules (consecutive pages, matching table dimensions) with LLM-based context matching, correctly merging 95% of tables split across pages, plus a vision-language model (VLM) step that reapplies source table styling. - Deployed Docling as a REST service on Red Hat OpenShift (client) and AWS ECS Fargate/EC2 with load balancing and autoscaling. - Contributed to the Azure-to-AWS migration, replacing Azure AI Search with Amazon OpenSearch and Blob Storage with S3, and helped split the monolith into containerized microservices (ingestion, generation, API routing) behind Amazon API Gateway. - Designed the storage lifecycle: an autoscaling OpenSearch index treated as a rebuildable search cache, S3 as system of record, and older documents archived to S3 Glacier Deep Archive. - Skills: Agentic AI, IBM Docling, Azure Document Intelligence, OCR, Layout parsing, Chunking, Amazon OpenSearch, Vision-language models (VLM), LLM context matching, Red Hat OpenShift, AWS ECS Fargate, EC2, Amazon API Gateway, S3, S3 Glacier Deep Archive, Microservices, Docker ### IBM Product Workbench (SDLC-AI) IBM Consulting (IBM Enterprise Advantage) · IBM Consulting Advantage (ICA) · IBM teams globally · Feb 2026 – Jun 2026 - Built core components of IBM Product Workbench, a multi-agent SDLC automation platform on LangChain DeepAgents, now deployed on IBM Consulting Advantage (ICA) for IBM teams globally; helped build its orchestrator, planner and executor agent framework. - Implemented concurrent agent execution and performance optimizations, cutting end-to-end run time roughly in half. - Built Model Context Protocol (MCP) connectors to Jira and IBM Context Studio for project tickets and team knowledge. - Implemented lifecycle hooks that add human-in-the-loop review and approval to agent workflows. - Validated the platform against previously delivered IBM projects: given only the original teams' documentation, it produced close reproductions of the delivered systems, assessed through human review. - Demoed the platform to IBM leadership and clients, and delivered an internal ICA masterclass to IBM practitioners. - Skills: LangChain DeepAgents, Multi-agent orchestration, Planner / executor agents, Concurrent agent execution, Model Context Protocol (MCP), Jira, IBM Context Studio, Lifecycle hooks, Human-in-the-loop, Evaluation ### DocuFlow / DocumentsAI IBM Consulting (CatalystAI) · Purchased by a Fortune 500 logistics company · Mar 2025 – Sep 2025 - Built, on a team of eight, a document-intelligence asset tailored to client requirements and demoed before signing; after the demo, a Fortune 500 logistics company purchased the solution. - Delivered LLM-based structured extraction with OpenAI GPT models for invoices, tax forms and reports, cutting manual extraction time by 80%; users define fields in natural language, and the system detects the document type and proposes a schema of common fields. - Developed a multi-agent chat-with-documents system with AutoGen that writes Python code and runs it in an isolated container to aggregate values across documents and tables, answering questions beyond the extraction schema. - Built the document ingestion pipeline and FastAPI backend (REST endpoints, routing) serving ~10 concurrent users. - Implemented validation and confidence scoring, combining LLM confidence with human feedback to measure accuracy. - Built Model Context Protocol (MCP) integrations: a SQL Server MCP server for writing extracted values, a mail MCP server for completion and failure notifications, and support for custom MCP servers. - Skills: OpenAI GPT, Structured output, Schema-driven field extraction, AutoGen, Multi-agent chat-with-documents, Agent code execution, FastAPI, REST APIs, Confidence scoring, Human-in-the-loop, Model Context Protocol (MCP), SQL Server, OCR, Python - Link: https://www.linkedin.com/feed/update/urn:li:activity:7353763303388524544/ ### Talk4Impact AI Features Freelance · Talk4Impact (education platform) · 2021 – 2023 - Built AI features for Talk4Impact, an education platform, using OpenAI models. - Generated performance reports for students and tutors. - Built AI-run job interviews in which candidates answer written questions by voice. - Skills: OpenAI models, LLM report generation, Speech / voice answers, Prompt engineering, Node.js, React ### Arabic License Plate Recognition IBM · Demoed to IBM Egypt leadership · Jul 2022 – Sep 2022 - Built an end-to-end Arabic license-plate recognition pipeline reaching ~85% accuracy on Egyptian plates, using YOLOv5 for detection, OpenCV image processing for character segmentation and KNN for classification; demoed it to IBM Egypt leadership. - Collected and manually labeled a dataset of local car images, and built a self-labeling tool that runs the pipeline on an image and lets the user correct plate characters before saving. - Skills: YOLOv5, OpenCV, KNN, Character segmentation, Dataset labeling, Python, PyQt5 - Link: https://github.com/IShamss/Arabic-ALPD ## Certifications - Claude Certified Architect – Foundations (Anthropic, Aug 2026) - Claude Partner Badge – Claude Code (Anthropic, Sep 2026) - AWS Certified AI Practitioner (AWS, Dec 2025) - IBM Generative & Agentic AI Data Engineer (IBM, Apr 2026) - IBM Generative & Agentic AI Foundation (IBM, Mar 2026) - AWS Partner: Generative AI Technical (AWS, Apr 2026) - AWS Partner: Agentic AI Essentials (AWS, Mar 2026) - AWS Partner: Generative AI Essentials (AWS, Mar 2026) - IBM Delivery Central Platform Foundations (IBM, Apr 2026) - IBM Garage Essentials (IBM, Mar 2026) ## Awards - IBM Employee of the Quarter — Q3 2026 · for exceptional delivery - IBM Mentor — Interns & HCD/QA upskilling mentor - Bobathon Innovator — Bobathon 2026 · competed & taught - IBMer watsonx Challenge — 2025 & 2026 · competed & taught - Top Rated · Level 2 — Upwork & Fiverr · 5-star rating ## Community & speaking - Speaker, Build with AI — Google Developer Groups (GDG) (https://lnkd.in/p/eg29v5Nz) - Speaker, Google I/O Extended — Google Developer Groups (GDG) (https://www.linkedin.com/feed/update/urn:li:activity:7473720778635677698) - Representative, Youth Representative, Egypt — Center for International Policy and Sustainability (CIPS) - IBM Consulting Advantage (ICA) masterclass — Delivered an internal masterclass on IBM Product Workbench to IBM practitioners. - IBM Enterprise Advantage course — Instructor for IBM colleagues. - DPSE class course — Instructor for IBM colleagues. - Bobathon 2026 & IBMer watsonx Challenge 2026 — Competed in and taught at both events, earning both event badges. - Intern & upskilling mentor — Mentored long-term Nestlé program interns, undergraduate summer interns, and an HCD & QA upskilling program. - Udacity Technical Mentor — Mentored 100+ students in the Full Stack Web Developer Nanodegree and hosted 10+ live technical sessions. ## Education - B.Sc. Computer and Communication Engineering, Cairo University, Giza, Egypt (Sep 2018 – Sep 2023) ## Languages Arabic (Native) · English (Fluent) · German (Basic) · French (Basic) ## Open to AI engineering roles, AI consulting engagements, speaking invitations and collaborations on agentic AI, RAG, MCP and document intelligence.